How Mid-sized FIs Can Turn 3 Industry Trends into AML Opportunities
Midsized Financial Institutions Must Pay Close Attention to AML
Midsized financial institutions (with $1 billion – $10 billion in assets) play an important role in our financial system, especially in the U.S. where banks with less than $10 billion in assets represent 14% of the market and 97% of the total number of banks.
Unfortunately, midsized banks are no less vulnerable to money laundering than larger banks. While cases of money laundering at midsized banks may not be as heavily reported on as those at larger banks, it does happen and midsized banks do face fines and reputational damage. Thus, an effective and efficient anti-money laundering system is crucial, even for a bank that may only file 10 SARs per year.
Here, I explore three key challenges that an anti-money laundering system must address for a midsized bank, and how to turn these challenges into opportunities.
TREND #1: Larger Financial Institutions Have Upped Their AML Game
The trend of money laundering shifting to smaller financial institutions has been discussed for a number of years – the unit chief of the financial crimes section of the Federal Bureau of Investigation’s criminal investigative division discussed the trend back in 2014. More recently, the risk to smaller institutions was raised in 2018 by the head of the Danish Financial Supervisory Authority, who claimed that smaller institutions should prepare for an assault by money launderers as larger banks react to intense regulatory scrutiny and improve their defenses. Following a series of high-profile anti-money laundering scandals, he said, “What’s changed now is that clearly the bigger banks have upped the[ir] game, and water flows where it’s easiest.”
AML OPPURTUNITY #1: Separate the Good from the Bad
While many large financial institutions have increased their controls, in some cases they may have gone too far in a practice called “derisking” where some financial institutions have executed mass exit strategies of certain business relationships to decrease their overall risk and better comply with changing regulations. This creates an opportunity for midsized financial institutions to onboard good customers that were let go by larger institutions that mistakenly perceived them as too risky.
But how can midsized financial institutions separate good customers from those that are truly risky? To start, if you have the opportunity to capture new types of customers that you haven’t served previously, you’ll need to make sure that you can accurately assess their risk. One way to do this is by using external data sources to enrich and create a more informed risk score, and by making sure that you have a data model that can process and analyze all this data, both structured and unstructured, from external sources alongside your internal sources.
Trend #2: Industry Consolidation
Every industry changes from year to year, but midsized banks are changing rapidly, particularly due to acquisitions. Over the last two decades, the average number of announced bank M&A deals has hovered around 250 to 280 deals per year, and banks with less than $10 billion in assets represent the vast majority of that activity.
AML OPPURTUNITY #2: Consolidate Systems for Better Insights
After a merger or acquisition, a midsized bank will have two or more compliance systems and must decide what to do with them. If the bank decides to allow multiple systems to remain, the exact process must be documented as to how aggregation and reporting will occur. But, our view is that the bank will be better served if it works to consolidate its BSA/AML systems. A consolidated system will help you aggregate your data so you can fully leverage it for better, more comprehensive customer risk scoring and insights. It will also help your employees be more efficient, as they only have to stay proficient in a single system and will be able to avoid the issues and gaps that come with patchwork systems and siloed work. And it will help your IT department be more efficient, as they only have to manage one system, especially if that system is delivered as a cloud service.
The good news is that while anti-money laundering system consolidation may seem like a daunting undertaking, it doesn’t need to be done all at once. The key is to have a long-term vision and a plan, paired with an implementation strategy that allows for near-term wins over the course of your consolidation journey. A great way to start this journey is with case management. When selecting the single vendor you want long-term for your entire anti-money laundering system, select one that offers a case manager that is compatible with other vendors. That way you can start getting the benefit of having all your case information in one place immediately, and then switch your other applications over to that vendor when it’s right for you. This can help you gets up and running quickly while getting you closer to your long-term goal of eventual seamless consolidation.
When consolidating systems, think carefully about the sourcing of data. Look beyond the information simply needed to produce an alert. Instead, think about the information needed for effective investigation and what external data sources you can use for enrichment. Not only will this provide better insights, but it will also lay the foundation for you to start applying advanced detection technologies like machine learning to large amounts of data, a technology that is now within the reach of midsized banks thanks to more cost-efficient cloud-based delivery services.
TREND #3: A Focus on Customer Experience
McKinsey’s research suggests that “community connection is not a major factor in determining where people bank, and the importance of local branch presence has been steadily declining.” According to Cornerstone Advisors’ What’s Going On In Banking 2020 report, 72% of 300 community-based financial institution executives expect that the number of bank branches in the U.S. will decline significantly in the decade ahead.
Instead of relying on communication connection, McKinsey suggests building a segment niche or driving productivity in a disciplined way, and growing deposits to gain customer mindshare through digital maturity, share of voice, and customer experience – in addition to the physical footprint. Many midsized banks are prioritizing just that – 77% of bank respondents in the What’s Going On In Banking 2020 report said that improving customer experience was a top priority. Interestingly, only 36% said that expanding the product line was a top priority – the overall trend appears to be one of evolution not revolution.
AML OPPURTUNITY #3: Use AML to Enhance Customer Experience
While in the past, Compliance hasn’t typically interfaced with customers and has been viewed as a cost center, that is changing and compliance staff are starting to be involved with the business more often. It’s great to see this alignment develop, as compliance can contribute to the bottom line by supporting a great customer experience with seamless customer onboarding that is quick and informative, and with minimal disruptions due to verifications and holds related to suspected fraud or money laundering. This is especially critical as customers demand a superior experience from banks of all sizes.
To achieve all this, you’ll need to right controls in place that mitigate the age-old anti-money laundering problems of low detection and high false positives. Think of it like having good breaks on your car – they enable you to go faster because you know you can stop when you need to. Look for a technology vendor that offers out-of-the-box tools to address these issues. Oracle Financial Crime and Compliance Management Cloud Service offers an extensive catalog of regulator-approved anti-money laundering scenarios developed over 20 years of experience at global financial institutions.
You’ll also want to take a look at your onboarding process. Today’s customers want to open accounts quickly, they want a low-touch approach, and they want to be kept informed. So, how can you move onboarding from a week-long activity to something that happens in a number of days? Having an end-to-end, integrated anti-money laundering system with an open architecture can help in a couple ways. First, a system with seamlessly integrated customer due diligence and case management is more efficient and can help your staff work faster, even when onboarding volume spikes. Second, an anti-money laundering system that is integrated with your general onboarding platform can reduce the number of customer touches.
Midsized banks should consider Oracle for their anti-money laundering needs
As midsized banks navigate the challenges of more money launderers, industry consolidation, and demanding customers, they need an anti-money laundering system that can turn these challenges into opportunities. Oracle Financial Crime and Compliance Management Cloud Service is an end-to-end suite of cloud-based, anti-money laundering applications for midsized financial institutions. Leveraging Oracle’s more than 20 years of experience in fighting financial crime, Oracle Financial Crime and Compliance Management Cloud Service is uniquely designed to keep midsized financial institutions safe, compliant, and ready for business growth.
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Written by John Edison, Global Head of Financial Crime and Compliance Management Products, Oracle Financial Services, Oracle